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• Submitting Your Medical Questionnaire
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FAQs

Q. Are the surgeons fully qualified?
A. We only work alongside surgeons who are medically qualified and registered.
Please visit our References Page for more information.

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Q. How much experience do the surgeons have?
A. The core team of surgeons each have over 20 years of cosmetic surgery experience.
(This of course can be clinic dependant).

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Q. If the surgeon is based abroad, how can I have a pre-consultation?
A. The surgeon uses the questionnaire and photographs sent by you for his pre-consultation.
With this we can work out the cost of surgery and the length of stay required. We are happy
to discuss any procedure with you and answer any questions you may have.

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Q. You quoted me for a Tummy Tuck, 3 nights stay at the clinic and a further 3 nights
at a hotel before I can fly home. Can I reduce this period in any way?
A. No. Your health and recovery are paramount; the times we specify for recovery are for your
benefit and are consequently non-negotiable.

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Q. What if something goes wrong?
A. We have a follow up procedure which keeps us informed of your progress.
- At two weeks we send an e-mail questionnaire and request photographs.
- This is then repeated at six and eight weeks so we may map your progress.
- By monitoring you in this way we can spot, and deal with, any potential problems early.
- Should it be necessary for you to return, all we ask you, is for you cover your own travel, by
air and road, and accommodation while not at the clinic.

- In the unlikely event of a re-operation requirement, by Surgeons Request, the operation would be free.
* Excludes defective implant and capsular contracture.  Please see specific guarantees from the implant manufacture  about any specific cover for these conditions.


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Q. Do I need to pay a deposit / Flight ticket fees?

A) With Bodies Beautiful Clinics Direct, you make a small deposit (around 360GBP - Procedure dependant) after which you will receive the itinerary. Again, depending which clinic/surgeon you have gone with, you may have to pay the full amount before travelling. Again, please check when booking.

The deposit payment can be by Debit/Credit Card, bank transfer, or Cash / Cheque at our bank in the UK.
Joint and multi individual deposit are not transferable between parties.

• (Please see Additional Costs)
  
  

Q. If I have missed my flight due to illness (or during pre-op tests), or due to unexpected work situations I need to change my date, do I lose my deposit, and/or, what extra payments will be payable?
Bariatric Procedures have different/individual pre-op test fees, please ask for specific fees for your operation type.

Please note: The deposit is totally flexible, but not refundable, due to the short notice alterations we allow without any administration fee! (but not within 21 days from operation date, otherwise a fee payable. Plus you will need to select a new date, along with your new flights being booked within 7 days of original departure date, in which case, only the short notice fee is payable.  If these conditions are not met, the whole operaiton fee becomes payable. Note: Additional charges will be made by your airline company for change of flight tickets. See also extra conditions attached to 'operation dates deemed as special dates' Please see full details below . . .

Fee Table:
Change of Date Fee's once Itinerary Issued (extra to deposit paid):
21+ day's notice: no charge.
Less than 21 day's notice: 100 GBP (plus sight of new flight tickets).
Less than 14 day's notice: 300 GBP (plus sight of new flight tickets).
Less than 10 day's notice: 500 GBP (plus sight of new flight tickets).
Less than 7 day's notice: 700 GBP (plus sight of new flight tickets).
Less than 3 day's notice: 900 GBP (plus sight of new flight tickets).


A) Missed Flight/Cancelled Flight: Don't worry, simply let us know as soon as you can (but in any case, within 6 hours of original flight time), plus you will need to select a new date, along with your new flights being booked within 7 days of original departure date, in which case, only the short notice fee  (see table above) is payable.  If these conditions are not met, the whole operaiton fee becomes payable. Note: Additional charges will be made by your airline company for change of flight tickets.

If you have missed your flight, and we are unable to cancel your accommodation for the first night (or as per your accommodation booking terms), you will be liable for this cost. Most hotels have a 24 hour cancelation policy, unless under special offer, then the whole fee maybe payable.


Q. What if I need to change my operation date for other reasons, at short notice?
     (Please also see section below "How to cancel your operation date"

A. We always try to be fair and understanding. If more than 21 days, from original operation date: Simply contact us by email, explain your situation, and we can then agree a new mutual date (followed by proof of new flights tickets, by the original operation date. You may also be asked for a further deposit) . Unfortunately, within 21 days, you wil lneed to refer to the 'Change of Date Table" - see above.   These fees will onlly apply if a new date has been agreed, and proof of new flights tickets have been submitted, or your original sick-note/letter from your G.P. is submitted for medical reasons.


On the rare occasion, if a pre-op failure occurs (or operation declined by surgeon due to any medial reason) , any deposit received above the standard amount requested/operation fee paid, will be refunded in full, less any additional cost incurred during your visit.  Additional costs include, pre-op tests, consultations with surgeon etc, bank transfer fees (if any), plus a basic administration charge of upto two hundred and twenty pounds, this being a separate charge than imposed by the surgeon/clinic. Should you opt to carry forward the deposit fee, and re-book for a later date; the deposit will be taken into account, less any new transport requirements at the subsidised rate, as advertised by us, and any pre-op tests still valid from the initial tests.

**Operation dates deemed as special dates, this will be stated within the quote/itinerary, in which case, missed flights, short notice change of dates is not permitted. In such an event, the whole operation fee becomes payable by original operation date.**

In the event that legal action is required to recover any fees, all costs, and interest will become payable above and beyond the fee's outstanding.

Q. I need to cancel my procedure, without rebooking?
A. The following fees are payable, within 48 hours of giving such notice**:
Within 7 days of booked operation date, all operation fee payable
Within 14 days of booked operation date, 60% operation fee payable
Within 28 days of booked operation date, 40% operation fee payable
Within 28+ days of booked operation date Deposit Paid, Procedure Dependant.  Minimum Amount 350 GBP

** If the cancelation payment is not received within the stated timeframe, the cancelation request shall not be deemed as valid, and the booking shall remain as is, until the correct cancelation payment has been received, as detailed within the set criteria as stated above.


How to cancel your operation date.
As soon as any deposit has been made, and a date allocated, any change or cancelation of operation date must be made in writing to admin@bbcdirect.co.uk  - No other form of notice can be accepted.

Only, and only when you have received written confirmation by email, from head office, any change or cancelation of procedure date can be deemed as served and accepted.  If you do not received this confirmation within 24 hours, you must re-contact  us immediately, as the request has failed, and has not been accepted.  Please do not assume that a ‘no reply’ is acceptance, it will be deemed without exception that the requested has not been served, and by default your requested has been denied, with the original  date still in place, and under the same T&Cs of the initial booking.

Under all circumstances, BBC Direct will always issue a written reply.  Please keep these replies are the are important.


Q. BIB Removal
BIB removal -  Please see notes on Late Extraction and Short Notice Booking for removal.

++ Late extraction fees will apply if not removed at 6 months, due to possible added difficulties.
     (Extra minimum fee of 200 GBP will apply, which cannot be waived under any circumstances).
++ Extraction will remain free if pre-paid, or at quoted rate (i.e. no extra charges) if removed within 6 months + 2 weeks, after implantation

Please note the booking terms of extraction, and fees involved for ‘speedy booking’
Booking requirements for extraction:

- Date booked within one week of BIB Removal date – extra charge of 150 GBP.
- Date booked within two weeks of BIB Removal date – extra charge of 100 GBP.
- Date booked within 15+ days of BIB Removal date – no extra charge.”
 


Q. Minimum Stay
The typical / minimum stays quoted within the quotes/itinerary are mandatory.  Any infringement in the stay length (decrease) will automatically, and without exception void any aftercare, and responsibility of any party involved.  Even in the event of a ‘fit to fly’ being issued, this simply means that you are fit to fly, but must still remain the whole period stated for your post-op rest.  ONLY in the event you receive written consent by email from BBC Direct, can any period be decreased, this being the exception, not the given. 

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Q. Can I pay upfront for the procedure(s), as I don't like to travel abroad with large amounts of cash?
A. Yes, you can pay up to 15 days prior to your flight. This is refundable should you decide
not to go ahead with the procedure. (Excluding any deposits, Please see Q&A above).
*Note: International bank transfer will be required, therefore, extra costs will be involved.

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Q. How can I pay?
A. We accept all major debit and credit cards including American Express.
You can also pay by cash in GBP, or by arrangement into any UK Barclays Bank account.
You normally pay for the operation once you've had your pre-op. tests and final consultation
with the surgeon. This is usually on the same day as your operation.

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Q. Do you offer finance?
A. Not directly, but contact you bank or local loan companies.

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Q. This is my first time abroad; will I be met at the Airport?
A. Yes. You will be met at the airport by one of our English speaking staff who will take you to
the clinic via a licensed executive vehicle.

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Q. Do you offer any assistance in arranging accommodation?
A. Yes. Don't worry; we can make all the arrangements for you.
You will never be left to try and make you own arrangments if that is what you wish.
Please note: Our fixed fee internal transport fee only applies to our select hotel list, or by agreement.

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Q. Can I bring my friend/partner with me?
A. Yes. This is no problem at all, just bear in mind that when you are at the clinic recovering,
the person(s) accompanying you will have to pay for their accommodation at the hotel,
whilst you are at the clinic.

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Q. If I don’t feel well enough to leave the clinic can I stay for extra nights?
A. Yes. In most cases we will not charge you (if medically needed), but reserve the right to make a charge for extra nights at the clinic, if requested by the client, and not by your surgeon.


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Q. What times can I call you?
A. Please visit our "Contact Us" and "Support Pages" for these details.

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Q. I wish to talk to someone but its not convenient for me at this time, can I arrange a call back?
A. Yes. Simply visit the Contact page, phone or email us with your details and we'll call you back.

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Q. Do I need travel insurance?
A. No. But always wise to consider extra cover. Please note travel insurance would only be valid for accidents not associated with your procedure, e.g. If you slip at the Airport and break your leg ! and of course loss of your baggage etc.

Please take time to read Department of Health, EHIC and health advice for travelers.
This replaces the E111 form.
http://www.dh.gov.uk/en/Policyandguidance/Healthadvicefortravellers/index.htm

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Q. Circumstances Beyond Our Control
A. Except where we agree in advance in writing or by email, or as defined differently elsewhere within our site, or other stated and published conditions within the public domain, we are not liable to pay any compensation, losses, expenses, or any form of remuneration, or otherwise accept responsibility if we have to change your booking prior, or after departure, or in the event that we, or our suppliers cannot provide your quoted procedure / stay / services as agreed, or if you suffer any damage or loss of any description as a result of circumstances beyond our control. Circumstances beyond our control are defined as any event which our company or the supplier in question could not foresee or avoid, even after taking all reasonable care. These circumstances usually include war, terrorist activity, industrial dispute, civil unrest, and bad weather (actual or threatened).

Please note: If we have to significantly change your booking or cancel, we will contact you as soon as possible (via the contact details supplied by you, and help on record) to discuss this. You may choose to rearrange your procedure / stay / services with us (and if required to pay or receive a refund of any price difference as per respect to the agreed and accepted quote by all parties involved) or to cancel your booking and receive a full refund of any procedure monies paid. However, under no circumstances are we able to pay compensation in these circumstances, nor be held responsible for any losses or expenses you suffer as a direct or indirect result of circumstance beyond our control.

‘Optional Services ‘ – Optional services provided by 3rd parties, such as Lap-Band adjustments in the UK, maybe withdrawn at any time for any reason. Usually this would imply that the 3rd party is no longer trading, or no longer offering said service. In which case, a refund, equivalent to the amount paid, less any part already used shall be refunded. At no time can BBC Direct / Bodies Beautiful be held responsible for such action, and/or any inconvenience this my caused, or any extra costs this may incur.

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